body, h1, h2, h3, h4, h5, h6, hr, p, blockquote, dl, dt, dd, ul, ol, li, pre, form, fieldset, legend, button, input, textarea, 

th, td {
    margin: 0;
    padding: 0;
    font-family: Microsoft YaHei, WenQuanYi Micro Hei, sans-serif;

}

li {
    list-style-type: none;
    cursor:pointer;
}

a {
    text-decoration: none;
    color: inherit;
    cursor: pointer;
}

a:hover {
    text-decoration: underline;
}

img {
    border: none;
    vertical-align: middle;
}


.content_robot{
    padding: 2px 0 0 0;
    margin:0 auto;
    font-size: 15px;
    margin-bottom: 30px;
    width: 1000px;
}

.content_case {
    width: 1000px;
}

.main {
    padding: 0 0 20px 0;
    margin: 0 auto;
    width: 1000px;
}

.chat_frame {
    width: 990px;
    border: 5px solid #015293;
}

.chat_title {
    width: 990px;
    height: 50px;
    background-color: #015293;
    position: relative;
}

.avatar {
    float: left;
    width: 70px;
    height: 70px;
    background: url("../images/xiaoying.png") no-repeat;
    background-size: 100%;
    border-radius: 60px;
    border: 3px solid #015293;
    position: absolute;
    left: 30px;
    z-index: 1;
}

.QA_info {
    width: 135px;
    height: 60px;
    float: left;
    background: url("../images/QAicon.png") no-repeat;
    background-size: 100%;
    position: absolute;
    left: 120px;
    top: 5px;
}
.QA_info div{
    margin-top: 1px;
    margin-left: 20px;
    font-size: 25px;
    font-weight: 600;
    color: #015293;
}

.help_case {
    float: right;
    margin-right: 100px;
    margin-top: 5px;
}

.prompt {
    width: 35px;
    height: 35px;
    border: 0;
    font-size: 27px;
    font-weight: 900;
    border-radius: 20px;
    text-align: center;
    background-color: #FFFFFF;
    color: #015293;
}

.help {
	cursor:pointer;
    position: absolute;
    left: 895px;
    bottom: 15px;
    font-size: 15px;
    text-align: center;
    color: #FFFFFF;
}

.chat_center {
    width: 1000px;
    overflow: hidden;
}

.content .left {
    float: left;
    width: 690px;
    background-color: #fffefe;

}

.chat_case {
    padding: 0 25px;
    width: 640px;
    height: 430px;
    background-color: #fffefe;
    position: relative;
    overflow: auto;
    border-right: 1px solid #e7e6c3;
}

.message_line {
    width: 100%;
    overflow: hidden;
    margin-top: 30px;
    margin-bottom: 30px;
}

.avatarA {
    float: left;
    width: 40px;
    height: 40px;
    background: url("../images/xiaoying.png") no-repeat;
    background-size: 100%;
    border: 2px solid #015293;
    border-radius: 30px;
    position: relative;

}

.msgA {
    margin-top: 23px;
    max-width: 500px;
    margin-left: 10px;
    float: left;
    border: 2px solid #015293;
    background-color: #FFFFFF;
    padding: 10px;
    border-bottom-left-radius: 10px;
    border-bottom-right-radius: 10px;
    border-top-right-radius: 10px;
}

.evaluation_case {
    margin-left: 54px;
    margin-top: 10px;
    float: left;
    border: 2px solid #015293;
    background-color: #FFFFFF;
    padding: 10px;
    border-radius: 10px;
}

.yes {
    display: inline-block;
    width: 20px;
    height: 20px;
    background: url("../images/yes.png") no-repeat;
    background-size: 100%;
    margin-right: 10px;
}

.no {
    display: inline-block;
    width: 20px;
    height: 20px;
    background: url("../images/no.png") no-repeat;
    background-size: 100%;
}

.thanks {
    margin-left: 54px;
    margin-top: 10px;
    float: left;
    border: 2px solid #015293;
    background-color: #FFFFFF;
    padding: 10px;
    border-radius: 10px;
}

.avatarB {
    float: right;
    width: 40px;
    height: 40px;
    background: url("../images/man.png") no-repeat;
    background-size: 100%;
    border: 2px solid #015293;
    border-radius: 30px;
}

.msgB {
    max-width: 500px;
    margin-top: 23px;
    margin-right: 10px;
    float: right;
    border: 0;
    background-color: #015293;
    color: #FFFFFF;
    padding: 10px;
    border-bottom-left-radius: 10px;
    border-bottom-right-radius: 10px;
    border-top-left-radius: 10px;
}

.input_case {
    width: 700px;
    height: 115px;
    background-color: #fffefe;
    border-top: 1px solid #e7e6c3;
    border-right: 1px solid #e7e6c3;
}

.write {
    border: 0;
    outline: none;
    resize: none;
    float: left;
    margin-left: 20px;
    margin-top: 10px;
    width: 500px;
    height: 80px;
    font-size: 18px;
}

.send_btn {
    margin-right: 50px;
    margin-top: 30px;
    float: right;
    font-size: 26px;
    color: #FFFFFF;
    width: 100px;
    height: 50px;
    background-color:#015293;
    border: 0;
    outline: none;
    border-radius: 15px;
}

.enter_case {
    width: 660px;
    height: 28px;
    padding-left: 40px;
    background-color: #fffefe;
    border-right: 1px solid #e7e6c3;
}

.text_count {
    color: #E90506;
    font-weight: 600;
}

.question {

    float: left;
    width: 300px;
    height: 574px;
    background-color: #f5f4f3;
}

.common_question_title {
    font-size: 20px;
    /* background-color: #f1dcdc; */
    color: #015293;
    border-bottom: 1px solid white;
}

.question_ul {
    height: 315px;
}

.question_ul ul {
    padding: 0 20px;
}

.question_ul ul li {
    margin: 25px 0;
    width: 250px;
    display: block;
    overflow: hidden;
    word-break: keep-all;
    white-space: nowrap;
    text-overflow: ellipsis;
}

.question_ul ul li:first-child{
    margin: 20px 0 0 0;
}

.question_ul ul li:last-child{
    margin: 0 0 20px 0;
}

.fast_service_title {
    font-size: 20px;
    background-color: #015293;
    color:#015293;
    border-bottom: 1px solid white;
}

.fast_Title {
    height: 32px;
    font-size: 23px;
    text-align: center;
    width: 150px;
    border-bottom: 2px solid #015293;
}

.word_ul{
    width:250px;
    padding: 15px 25px;
}

.word_ul ul li{
    border: 0;
    border-radius: 20px;
    font-size: 15px;
    padding: 5px 20px;
    margin-top: 5px;
    display: inline-block;
    background-color: #d2d2d2;
}

.question_title {
    border-bottom: 1px dashed #9a9a9a;
    margin-top: 10px;
}

.question_Content {
    padding: 20px;
}

.question_title a {
    width: 300px;
    display: block;
    overflow: hidden;
    word-break: keep-all;
    white-space: nowrap;
    text-overflow: ellipsis;
}

.help_frame {
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    z-index: 100000;
    position: fixed;
    background-color: rgba(159, 159, 159, 0.9);
    display: none;
}

.rule {
    width: 850px;
    height: 400px;
    position: absolute;
    background-color: #ffffff;
    left: 50%;
    top: 12%;
    margin-left: -430px;
    border: 0;
    border-radius: 20px;
}

.rule_title {
    width: 810px;
    height: 45px;
    background-color: #01479d;
    padding: 0 20px 0 20px;
    border: 0;
    border-top-left-radius: 20px;
    border-top-right-radius: 20px;
}

.rule_title p{
    float: left;
    color: #FFFFFF;
    font-size: 30px;
}

.close_case {
    float: right;
    color: #FFFFFF;
    margin-top: 10px;
    font-weight: 900;
    font-size: 20px;
}

.help_body {
    padding: 10px 50px;
    width: 750px;
}

.xiaoying {
    margin:0 20px 20px 20px;
    width: 100px;
    height: 100px;
    background: url("../images/xiaoying.png") no-repeat;
    background-size: 100%;
}

.introduction_content {
    padding: 10px;
    position: absolute;
    left: 135px;
    top: 100px;
    width: 450px;
    border: 3px solid #01479d;
    border-top-right-radius: 10px;
    border-bottom-left-radius: 10px;
    border-bottom-right-radius: 10px;
}

.rule_item {
    margin: 20px 0;
}